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Support · Training · FAQs

More than answers. Solutions that keep you going.

Exceptional customer support and need-based training, delivered by experts with unmatched proficiency in DSP, detection decoding, interference cancellation, and geolocation.

3dB Labs instructor teaching in front of a wall display running a live Sceptre spectrum workspace, with Sceptre technical manuals and user guides on the table
Customer Support

Dedicated field support

Minimizing disruption, maximizing performance. Our field support team is more than just a service — we're your trusted operational partner, committed to keeping your operations on track with responsive, knowledgeable, and solutions-driven support.

01
On-site troubleshooting and diagnostics
Our experienced Field Applications Team is ready to deploy directly to your site, identifying and resolving issues quickly to minimize downtime and keep your operations running smoothly.
02
Seamless hardware and software integration
We specialize in integrating Sceptre into your existing systems. From hardware to software, our on-site experts ensure seamless compatibility and optimal performance.
03
Preventative maintenance and system optimization
Avoid unexpected disruptions with proactive support. Our team conducts regular system health checks, performs preventative maintenance, and fine-tunes your Sceptre system for maximum efficiency.
04
Emergency response and rapid deployment
When urgent challenges arise, our rapid-response team is equipped to act swiftly, delivering reliable support when you need it most.
To learn more about how our customer support can help:
Sceptre Software Maintenance
Keep every Sceptre capability current.

Every Sceptre software purchase automatically includes a one-year software maintenance plan at no additional cost. That plan provides access to software updates, new feature releases, and bug fixes — so as new Sceptre capabilities are added, you're covered to receive those improvements right away. When the first year ends, renewing keeps that pipeline of updates and new capabilities open.

Renew or add maintenance
Perpetual License
Your license never expires.
If maintenance lapses, you keep full use of your current Sceptre software. You simply stop receiving new updates until you renew.
Training Opportunities

Customized training tailored to customer needs

Take your Sceptre signals analysis skills to the next level. 3dB Labs is committed to developing training programs that are focused, adaptable, and tailored to the individual needs of each customer. Recognized experts in Signals Intelligence, Electronic Warfare Operations, Technical Security Countermeasures, and TEMPEST, our team is highly skilled and recognized as the foremost experts in operating Sceptre.

3dB Labs instructor pointing at a wall display running a live Sceptre waterfall while two operators follow along on their own Sceptre laptops
Training sessions provide
  • Customized training. Training that adapts to specific use cases, moving beyond basic scenarios. Unlike traditional programs that focus on narrow tasks, our approach ensures flexibility in response to evolving challenges.
  • Hands-on, operationally relevant experiences. Practical, real-world training and ongoing support for customer success beyond the training phase.
  • Emphasis on building a solid foundation. Core engineering principles, such as RF theory, signal processing, and spectrum awareness, are included in the training.
Training goals
  • Develop early expertise. Users gain the knowledge and skills needed to excel in dynamic and changing environments.
  • Ensure comprehensive understanding. Graduates achieve a solid grasp of Sceptre capabilities, as well as core signal processing and analysis fundamentals.
  • Foster self-sufficiency. Users are trained to work autonomously in collecting, decoding, and triaging the spectrum to support independent decision-making.
Open Enrollment Now Available
Expert Sceptre training — now by seat. Individuals and smaller teams can enroll in foundational, intermediate, or advanced courses—gaining the same expert-led instruction in an open-enrollment format.
Foundational
RF theory & spectrum awareness
Intermediate
Applied signals analysis
Advanced
Specialized, complex operations
Do you have specific training needs? Contact us to discuss your requirements and how we can customize training to your unique use case.
FAQs

Answers to the questions we hear most

The questions our training and support desk field most often. The full library covers licensing, compatibility, integrated systems, procurement, and export control.

01 What kinds of training does 3dB Labs run? +

Two formats. Classroom courses run from RF fundamentals and Sceptre 101 through EW and TSCM deep dives. Scenario training puts operators on 3dB hardware in life-like situations to build hands-on skill.

Full answer on the FAQ page
02 How long is a course, and where is it held? +

Standard courses run 3, 4, 5, or 10 days for groups of up to six — five days is the most requested length. Custom syllabi are built around your team's capabilities and mission set.

We teach at your facility or at our training centers in Annapolis Junction, Alexandria, West Chester, and Southern Pines.

Full answer on the FAQ page
03 Can we get an engineer on site without booking a course? +

Yes. On-site engineering support is available in 3, 4, or 5-day engagements focused on system setup, configuration tuning, and operational help rather than structured instruction.

Full answer on the FAQ page
04 Can training be delivered OCONUS? +

Yes, with lead time. Sceptre training is ITAR-controlled, so written export authorization may be required — particularly when foreign nationals attend.

Send us the training location and the nationalities of all attendees early so the authorization process can start well before the course.

Full answer on the FAQ page
05 How do I open a support ticket? +

Email the support desk for anything involving Sceptre software, your user license, the 3dB Labs Portal, or Monarch hardware.

Include your license or serial number and a short description of the environment so the ticket routes straight to the right engineer.

Full answer on the FAQ page
View all FAQs
Mission-Specific Solutions

Looking for a
mission-specific
solution?

Explore how Sceptre is deployed for electronic warfare and SIGINT operations, spectrum enforcement and TSCM missions, or speak directly with our team.

EMSO · EW & SIGINT
Advanced EW and SIGINT processing from competition to crisis to conflict.
TSCM · Spectrum Enforcement
Continuous RF situational awareness for high-security environments.